[Exchange 2013] Unable to start Exchange Toolbox
Hello all, I have installed Exchange 2013 (CAS Role) on a Windows 2008 R2 server. All the requirements where passed. After installing and the reboot, I am unable to start the Exchange Toolbox. It gives the following error: Unhandled Exception in Managed Code Snap-in FX:{714FA079-DC14-470f-851C-B7EAAA4177C1} Exception type: System.Runtime.Serialization.SerializationException Exception stack trace: at Microsoft.ManagementConsole.Internal.IMessageClient.ProcessRequest(Request request) at Microsoft.ManagementConsole.Executive.RequestStatus.BeginRequest(IMessageClient messageClient, RequestInfo requestInfo) at Microsoft.ManagementConsole.Executive.SnapInRequestOperation.ProcessRequest() at Microsoft.ManagementConsole.Executive.Operation.OnThreadTransfer(SimpleOperationCallback callback) Any help is appreciated and with kind regards, Willem-Jan
December 7th, 2012 7:13am

Are you able to open EAC?Gulab Prasad, gulab@exchangeranger.com My Blog | Z-Hire Employee Provisioning App
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December 8th, 2012 12:45pm

Hello Gulab, Thanks for your reply. If I go to 'https://localhost/ecp' then the 'Outlook Web Apps' page is shown instead of 'Exchange Admin Center'. So my answer is 'no'. With kind regards, Willem-Jan
December 8th, 2012 4:49pm

I am sure if you log In it will take you to EAC page. Did you tried? Restart IIS service and try Exchange ToolBox.Gulab Prasad, gulab@exchangeranger.com My Blog | Z-Hire Employee Provisioning App
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December 9th, 2012 2:32am

Hello Gulab, I have done a iisreset. No luck at all. If I logon to 'https://localhost/ecp' then I get an 'Outlook Web App' login screen. If I logon, then I will get a 500 Error message (Internal Server Error). Also I have checked the eventvwr. When I start Toolbox it generates the following error: Faulting application name: mmc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc808 Faulting module name: KERNELBASE.dll, version: 6.1.7601.17932, time stamp: 0x503285c2 Exception code: 0xe0434352 Fault offset: 0x000000000000caed Faulting process id: 0x1264 Faulting application start time: 0x01cdd610260197fc Faulting application path: C:\Windows\system32\mmc.exe Faulting module path: C:\Windows\system32\KERNELBASE.dll Report Id: 812f1288-4203-11e2-ba2c-00155d00f202 And also: Performance counter updating error. Counter name is Process ID, category name is MSExchangeRemotePowershell. Optional code: 2. Exception: The exception thrown is : System.InvalidOperationException: The requested Performance Counter is not a custom counter, it has to be initialized as ReadOnly. at System.Diagnostics.PerformanceCounter.InitializeImpl() at System.Diagnostics.PerformanceCounter.get_RawValue() at Microsoft.Exchange.Diagnostics.ExPerformanceCounter.get_RawValue() Last worker process info : System.ArgumentException: Process with an Id of 4152 is not running. at System.Diagnostics.Process.GetProcessById(Int32 processId) at Microsoft.Exchange.Diagnostics.ExPerformanceCounter.GetLastWorkerProcessInfo() Processes running while Performance counter failed to update: 800 svchost 1688 svchost 3384 svchost 260 smss 748 svchost 5064 winlogon 4672 inetinfo 344 csrss 1144 vmicsvc 964 svchost 1228 vmicsvc 1068 spoolsv 868 svchost 3804 conhost 420 winlogon 952 WMSvc 1772 rundll32 4776 sppsvc 1124 vmicsvc 1568 conhost 588 svchost 3524 w3wp 1476 MSExchangeHMHost 496 lsm 4856 mmc 2452 Microsoft.Exchange.ServiceHost 844 rdpclip 4432 csrss 3224 w3wp 4004 svchost 488 lsass 2712 svchost 664 svchost 5036 w3wp 1196 vmicsvc 1640 ctfmon 2440 cmd 392 wininit 480 services 2164 MSExchangeFrontendTransport 2256 explorer 1732 taskeng 384 csrss 1540 MSExchangeHMWorker 1004 svchost 736 LogonUI 1684 svchost 2000 msdtc 376 svchost 2332 svchost 1796 rundll32 1172 vmicsvc 1260 svchost 3876 dwm 5100 TrustedInstaller 812 Microsoft.Exchange.Directory.TopologyService 2500 Microsoft.Exchange.UM.CallRouter 1340 Microsoft.Exchange.Diagnostics.Service 4 System 2940 svchost 1604 SMSvcHost 0 Idle Performance Counters Layout information: FileMappingNotFoundException for category MSExchangeRemotePowershell : Microsoft.Exchange.Diagnostics.FileMappingNotFoundException: Cound not open File mapping for name Global\netfxcustomperfcounters.1.0msexchangeremotepowershell. Error Details: 2 at Microsoft.Exchange.Diagnostics.FileMapping.OpenFileMapping(String name, Boolean writable) at Microsoft.Exchange.Diagnostics.PerformanceCounterMemoryMappedFile.Initialize(String fileMappingName, Boolean writable) at Microsoft.Exchange.Diagnostics.ExPerformanceCounter.GetAllInstancesLayout(String categoryName) So there is something wrong, but what? On the server I have only installed the CAS role. The mailboxes are on a Exchange 2007 server. Hope this helps and with kind regards, Willem-Jan
December 9th, 2012 8:51am

Hello Gulab, Thanks for your reply. If I go to 'https://localhost/ecp' then the 'Outlook Web Apps' page is shown instead of 'Exchange Admin Center'. So my answer is 'no'. With kind regards, Willem-Jan That's normal behavior. You'll see EAC after logon. Install Exchange 2013 RTM on Windows 2008 R2
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December 9th, 2012 9:58am

Hello Gulab, I have done a iisreset. No luck at all. If I logon to 'https://localhost/ecp' then I get an 'Outlook Web App' login screen. If I logon, then I will get a 500 Error message (Internal Server Error). Also I have checked the eventvwr. When I start Toolbox it generates the following error: Faulting application name: mmc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc808 Faulting module name: KERNELBASE.dll, version: 6.1.7601.17932, time stamp: 0x503285c2 Exception code: 0xe0434352 Fault offset: 0x000000000000caed Faulting process id: 0x1264 Faulting application start time: 0x01cdd610260197fc Faulting application path: C:\Windows\system32\mmc.exe Faulting module path: C:\Windows\system32\KERNELBASE.dll Report Id: 812f1288-4203-11e2-ba2c-00155d00f202 And also: Performance counter updating error. Counter name is Process ID, category name is MSExchangeRemotePowershell. Optional code: 2. Exception: The exception thrown is : System.InvalidOperationException: The requested Performance Counter is not a custom counter, it has to be initialized as ReadOnly. at System.Diagnostics.PerformanceCounter.InitializeImpl() at System.Diagnostics.PerformanceCounter.get_RawValue() at Microsoft.Exchange.Diagnostics.ExPerformanceCounter.get_RawValue() Last worker process info : System.ArgumentException: Process with an Id of 4152 is not running. at System.Diagnostics.Process.GetProcessById(Int32 processId) at Microsoft.Exchange.Diagnostics.ExPerformanceCounter.GetLastWorkerProcessInfo() Processes running while Performance counter failed to update: 800 svchost 1688 svchost 3384 svchost 260 smss 748 svchost 5064 winlogon 4672 inetinfo 344 csrss 1144 vmicsvc 964 svchost 1228 vmicsvc 1068 spoolsv 868 svchost 3804 conhost 420 winlogon 952 WMSvc 1772 rundll32 4776 sppsvc 1124 vmicsvc 1568 conhost 588 svchost 3524 w3wp 1476 MSExchangeHMHost 496 lsm 4856 mmc 2452 Microsoft.Exchange.ServiceHost 844 rdpclip 4432 csrss 3224 w3wp 4004 svchost 488 lsass 2712 svchost 664 svchost 5036 w3wp 1196 vmicsvc 1640 ctfmon 2440 cmd 392 wininit 480 services 2164 MSExchangeFrontendTransport 2256 explorer 1732 taskeng 384 csrss 1540 MSExchangeHMWorker 1004 svchost 736 LogonUI 1684 svchost 2000 msdtc 376 svchost 2332 svchost 1796 rundll32 1172 vmicsvc 1260 svchost 3876 dwm 5100 TrustedInstaller 812 Microsoft.Exchange.Directory.TopologyService 2500 Microsoft.Exchange.UM.CallRouter 1340 Microsoft.Exchange.Diagnostics.Service 4 System 2940 svchost 1604 SMSvcHost 0 Idle Performance Counters Layout information: FileMappingNotFoundException for category MSExchangeRemotePowershell : Microsoft.Exchange.Diagnostics.FileMappingNotFoundException: Cound not open File mapping for name Global\netfxcustomperfcounters.1.0msexchangeremotepowershell. Error Details: 2 at Microsoft.Exchange.Diagnostics.FileMapping.OpenFileMapping(String name, Boolean writable) at Microsoft.Exchange.Diagnostics.PerformanceCounterMemoryMappedFile.Initialize(String fileMappingName, Boolean writable) at Microsoft.Exchange.Diagnostics.ExPerformanceCounter.GetAllInstancesLayout(String categoryName) So there is something wrong, but what? On the server I have only installed the CAS role. The mailboxes are on a Exchange 2007 server. Hope this helps and with kind regards, Willem-Jan Do you have any service that is configured as Automatic but not Started? And do you have any app pool in IIS not started?
December 9th, 2012 10:01am

Hello all, I have installed Exchange 2013 (CAS Role) on a Windows 2008 R2 server. All the requirements where passed. And not the MBX role?
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December 9th, 2012 11:53am

Hello, All services that are configured as 'Automatic' have been started. Also all the App pools have been started. with kind regards, Willem-Jan
December 9th, 2012 3:37pm

Hello, No, as the mailbox role is on the Exchange 2007 server. As I understood that the integration between Exchange 2007 and Exchange 2013 is not fully accomplished yet. With kind regards, Willem-Jan
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December 9th, 2012 3:38pm

Hello, I saw your blog. Good article. Unfortunately there is an error after logging on on Outlook Web Apps: This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help. Any help is appreciated. What else can I do? With kind regards, Willem-Jan
December 9th, 2012 3:44pm

Hello, No, as the mailbox role is on the Exchange 2007 server. As I understood that the integration between Exchange 2007 and Exchange 2013 is not fully accomplished yet. With kind regards, Willem-Jan You need the 2013 Mailbox role installed for the EAP to work. And yes Its not supported to install Exchange 2013 into an existing 2007/2010 org right now. The rollup in 2007 that will support this is not out till next year.
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December 9th, 2012 5:11pm

Hello, I saw your blog. Good article. Unfortunately there is an error after logging on on Outlook Web Apps: This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help. Any help is appreciated. What else can I do? With kind regards, Willem-Jan Without the mailbox role installed, Exchange 2013 isnt going to work. All the rendering is done at the mbx server. All the CAFE role does is proxy and it isnt going to proxy to the 2007 server correctly until the 2007 rollup that supports that is released. Sorry.
December 9th, 2012 6:59pm

Hello, I saw your blog. Good article. Unfortunately there is an error after logging on on Outlook Web Apps: This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help. Any help is appreciated. What else can I do? With kind regards, Willem-Jan I saw you didn't install 2013 mailbox. Unfortunatly, Exchange 2013 installation should be mailbox first, CAS follows. Or you can install both at same time.
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December 10th, 2012 1:06am

Hello Andy, Thanks for your reply. Then I will wait until the rollup package is available. I have installed the MBX role but if I logon I see the message that the mailbox is not available. Also I have marked your reply as answer. With kind regards, Willem-Jan
December 10th, 2012 3:26am

Hi @all i have same problem, with login to ecp / eap... but i installed exchange 2013 on new environment. first day, access was successful, going directly to eap. in the evening, shutdown exchange, later shutdown DC. in the morning start DC, start Exchange (was only testenvironment). all is native Server 2012 / Exchange 2013. Any Idea, how to reconnect6 to exchange? also Exchange shell isn't able to connect to the exchange server, even if i'm domain, enterprise, schema admin, an have setup exchange with this account. (the only one in this domain :-)) regards Martin
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December 19th, 2012 10:19am

As mentioned (but not documented anywhere). When you first install Exchange 2013, and install just the CAS role (as you are always supposed to install/upgrade first), and then try to run the exchange tools, powershell or the dumb web based management thing. Then, on my own I thought it may have had something to do with no mailbox server present. So installed it and everything started working... probably should be documented somewhere, somehow, as you cant manage anything in your environment without both a cas and mb role.
December 20th, 2012 8:45am

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